Yes.Please contact CoinfloorEX Support selecting "2FA reset / change phone number" as your query type. Your registered 2FA method will be removed and you will be enabled to set it up your preferred method.
To ensure your account security, we will require that you respond to a number of security questions. Once your identity is confirmed, CoinfloorEX Support will act swiftly to re-enable your access to your CoinfloorEX account with your new two-factor authentication method.
Please note that changing 2FA is only needed if:
- you have changed your phone number (not just the device),
- you wish to switch between Authy and YubiKey
- you wish to switch between YubiKey devices.
If you are an Authy user, and you have changed devices, but your phone number remains the same, you do not need to reset your 2FA. Simply download the Authy app on your new device and register it with your phone number. Please follow the on-screen instructions, which may differ from a standard setup, due to the fact that the app has already been activated on another device.