An SMS token is sent only during the Authy registration stage during the application process for a CoinfloorEX account. An SMS is not sent for signing in or resetting a password.
If you've been using SMS to sign in to your CoinfloorEX account, you will be required to download Authy app on your smartphone or computer (as a Chrome extension) and register it with the same phone number you have been receiving the SMS on. CoinfloorEX will appear on your list of accounts without the need to type codes or use QR codes.
SMS is a best effort protocol, meaning your carrier will do it's best effort to deliver the message to you. High network traffic or SPAM filters could prevent you from receiving the registration text message.
If you have not received the SMS, please follow these steps:
- Verify that you have entered your phone number correctly.
- Confirm that you are using a web browser that supports SMS requests. You can find the list of supported browsers here: Supported browsers.
- Install the dedicated app. Opening https://www.authy.com/install within your phone or computer browser will show you if there is an app for your device. You must enter the same phone number you used when applying for your CoinfloorEX account. If you see CoinfloorEX on the list of your Authy accounts, you can use the token from the app instead of the SMS token.
- If you still do not receive the SMS or cannot install the Authy app, please contact CoinfloorEX Support, providing the phone number you were trying to use (including the country code).