If CoinfloorEX does not appear in your list of accounts within the Authy app, please take the first step of uninstalling the app, reinstalling it, and registering again it with your phone number.
Your local install of Authy can become corrupted due to an OS update, factory reset, or something similar. We recommend installing Authy on another device, like a laptop or tablet, to assess if the problem is related to Authy or your device. The Authy Chrome App works with Windows, Linux and Mac and can be downloaded from:
After verifying the new device works, please reinstall Authy on your old device and the apps will sync.
If these steps do not work, please try removing all previously registered devices on your Authy account listed under settings, and then reinstall the app.
You may be required to clear all device registrations stored on Authy's server. To do this, use this link: https://www.authy.com/phones/reset. This reset will take 24 hrs and cannot be accelerated, so this action should only be taken as a last resort if an alternate device will not work.
In the unlikely event all re-installation attempts fail, please go into the app settings to find your Authy ID and registered phone number, and send this information to us via email with a description of the issue using our secure Support Form Support Form (contact CoinfloorEX Support).